Little Bugger
02/9/2009What the blog!? The btjones.com staff are a lazy bunch…
A couple weeks ago I found what I thought was a bug in my bag of Utz potato chips. I took some photos and promptly sent an email to Utz:
Subject: I found a bug in my chips
To whom it may concern,
I am writing to make a complaint about something I found today in a family size bag of Utz Ripples (purchased at a Super Fresh grocery store in Philadelphia, PA). At first I thought it was a burnt potato chip, but then I realized it had legs. I believe it is a deep fried bug of some sort. This is no joke, please follow the link below to view the photos I took of it.http://www.flickr.com/gp/57543543@N00/Fy63Cb
Is this a normal occurrence? If so, can you tell me what type of bug this is? I think it is quite disgusting, whether or not it is actually harmful. Is there anything you might suggest to rectify this potato chip tragedy?
The very next day I heard back:
Subject: Utz Ripple Potato Chips
Thank you for your email w/pictures of the foreign matter you found in the bag of Utz Ripple Potato Chips. We share your concern about this problem because it is very disconcerting to find something in an Utz package besides fresh chips.
The material you found is an accumulation of solidified potato chip starch, cooking oil and salt. A film of cooking oil sometimes mixed with bits of potato, builds up on the surfaces of the conveyors and frying equipment during the day. This deposit of oil normally doesn’t become thick enough to solidify. We inspect and wipe down all product contact surfaces at the end of each day. Some parts are even disassembled for a thorough cleaning and inspection on a weekly basis. In your case, a deposit of oil evidently built up, hardened and eventually broke away and was mixed with the chips to be packaged. This material is not harmful if ingested. However, we realize it looks very unappetizing and can understand your concern.
When we receive a complaint, we take it very seriously. We appreciate the time you took to alert us because we want to eliminate any possible source of problem.
We apologize for this inconvenience. We are happy to have you as a loyal Utz customer. If you still have the bag, can you please tell us the price/letter-number/expiration date from the front of the package? Also, if you will give us your mailing address we will send you some coupons you may use toward future purchases of Utz products.
The more I looked at my photos, the more I could see that it probably wasn’t a bug. Those legs are too big…and they were probably made when this gooey thing got pulled off of a conveyor belt (or whatever). I replied with the information they requested from the bag and my address and in a couple days I received my coupons… four separate $1 off coupons (limit one per purchase). Not exactly what I was expecting… but it’s not like there was actually a bug in my chips.

Did anyone else watch President Obama on the teletube? I thought he sounded good for the most part…but man was he long winded.
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Freshman year at JMU my roommate